We usually process orders within 2–5 business days. During peak periods or holidays, processing may take a little longer (up to 10 days). Once shipped, you’ll get a confirmation email with tracking details.

Yes! We ship worldwide using trusted carriers like FedEx, DHL, and UPS. Shipping times and costs vary based on your location.

Unfortunately, no. Once an order is placed, we start processing it immediately and can’t make changes to the address. Double-check everything at checkout to avoid issues.

You’ll get an email with a tracking link as soon as your order is shipped. It may take a few days for tracking info to update, so hang tight! If you haven’t seen any updates after 5 business days, reach out to us at hello@veloceframes.store.

If your package is marked as delivered but you didn’t receive it, please contact hello@veloceframes.store first. Unfortunately, we’re not responsible for lost or stolen packages, but we’ll do our best to help you sort it out.

If you’re ordering internationally, your country might charge customs fees or import taxes. These costs are your responsibility and vary depending on where you live.

You can return or exchange items within 30 days as long as they’re unused, in original packaging, and undamaged. Start by emailing us at hello@veloceframes.store with your order number and reason for the return.

Once we get your returned item, we’ll inspect it and let you know if your refund is approved. If everything checks out, we’ll issue a refund to your original payment method. It might take 2–3 days to show up, depending on your bank.

If your item arrives damaged, email us at hello@veloceframes.store within 48 hours of delivery. Include photos of the damage and your order number, and we’ll work with you to resolve it.

Currently, we don’t have a specific gift-wrapping service or gift cards.